ServeBeez Privacy Policy
Last Updated & Effective Date: October 8, 2025
ServeBeez (“we,” “our,” or “us”) respects your privacy and is committed to safeguarding your personal data. This Privacy Policy explains how we collect, use, disclose, and protect your information when you use ServeBeez (the “Platform”), whether through our website, applications, or services.
By using the Platform, you consent to the practices described here.
1. Information We Collect
We collect the following categories of information:
1.1 Personal Information
Name, email, phone number, address, date of birth, gender.
Government-issued IDs and supporting documents for verification.
TESDA or related certifications for service providers.
1.2 Account and Transaction Data
Login credentials, preferences, account settings.
Booking details, transaction history, payment records.
Ratings, reviews, and service history.
1.3 Location Information
Real-time GPS data to match clients and providers.
Pickup/drop-off points and service routes.
1.4 Device and Technical Data
IP address, device ID, operating system, browser type.
Log files, crash reports, analytics data.
Cookies and similar technologies.
1.5 Communications
In-app chats, calls, or support tickets.
Feedback, complaints, surveys, or referrals.
2. How We Use Your Information
We use your data to:
Create and manage your account.
Facilitate bookings, payments, and service fulfillment.
Verify identities and certifications.
Track rides, services, and deliveries.
Personalize your experience and provide recommendations.
Send notifications, promotions, and updates.
Prevent fraud, ensure safety, and comply with laws.
3. How We Share Your Information
We may share information with:
Service Providers: To enable bookings and transactions.
Payment Partners: For processing and validating payments.
Government & Regulators: For compliance, training, and certification (e.g., TESDA, LGUs, NPC).
Third-Party Vendors: Providers of cloud, analytics, marketing, fraud prevention, and customer support services.
- Business Partners: For training, certification, or joint projects.
Corporate Transactions: In case of mergers, acquisitions, restructuring.
We do not sell your personal data.
4. Cookies and Tracking Technologies
We use cookies and similar tools to:
Maintain sessions and secure logins.
Measure performance and analyze usage.
Personalize ads and service recommendations.
You may disable cookies in your browser, but certain features may not function.
5. Data Retention
We retain your data only as long as:
Your account remains active.
Needed to provide services or comply with laws.
Necessary for dispute resolution and record-keeping.
Data is deleted or anonymized once no longer required.
6. Data Security
We adopt administrative, technical, and physical safeguards including:
Data encryption and secure storage.
Access control and multi-factor authentication.
Ongoing monitoring, penetration tests, and security audits.
Despite these, no system is completely secure.
7. Your Rights
Under applicable law, you may:
Access and obtain a copy of your data.
Request correction, deletion, or updating.
Withdraw consent or restrict processing.
File a complaint with the National Privacy Commission (NPC).
Requests can be made via support@servebeez.com.
8. Children’s Privacy
Our services are not directed to children under 18 without parental consent. If such data is collected, we will delete it promptly.
9. International Data Transfers
When your data is transferred abroad, we ensure compliance through legal mechanisms, contracts, or adequacy safeguards.
10. Third-Party Links
Our Platform may contain links to third-party websites or services. We are not responsible for their privacy practices and encourage you to review their policies.
11. Changes to this Policy
We may update this Privacy Policy from time to time. Updates will be posted with a new “Last Updated” date. Continued use of the Platform means acceptance of the updated policy.
12. Contact Us
For inquiries or concerns regarding this Privacy Policy:
ServeBeez
Email: support@servebeez.com