ServeBeez Trust and Safety Guidelines

Last Updated & Effective Date: October 8, 2025

At ServeBeez, your trust, safety, and peace of mind are our top priorities. We are committed to maintaining a secure, respectful, and transparent platform where Customers and Service Providers can confidently connect and transact.

These guidelines outline the standards and responsibilities that all users must follow to help us foster a safe community. By using ServeBeez, you agree to abide by these rules, in addition to our Terms of Service and Privacy Policy.

1. Verification of Service Providers

ServeBeez employs a three-level verification system to help Customers identify trusted Providers:

• Unverified (No Badge): Basic account, no verification.
• Semi-Verified: Mobile number and government-issued ID submitted.
• Fully Verified: ID verified, with business/professional certifications reviewed and approved.

👉 For maximum safety, Customers are encouraged to book services only from Fully Verified Providers.

2. Secure Transactions

• Always transact within the ServeBeez app. This ensures eligibility for dispute resolution, refunds, and platform protections.
• Payments made outside ServeBeez are not protected.
• ServeBeez securely holds funds in escrow until the service is completed.
• Never share sensitive personal or banking information over chat.

3. Responsibilities of Customers

Customers agree to:

• Provide accurate booking details and clear service requirements.
• Ensure a safe and respectful environment for Service Providers.
• Avoid requesting illegal, harmful, or unsafe services.
• Respect Provider time, professionalism, and boundaries.

4. Responsibilities of Service Providers

Service Providers agree to:

• Maintain professionalism, courtesy, and respect at all times.
• Arrive on time and perform services as agreed.
• Carry proper identification and, where applicable, professional certifications.
• Comply with safety standards and applicable laws.
• Never solicit or pressure Customers into transactions outside ServeBeez.

5. Safe Interactions and Service Conduct

When services involve in-person interaction:

• Customers should ensure another adult is present during home visits, whenever possible.
• Meetings outside should occur in public, well-lit, and safe locations.
• Customers are encouraged to share booking details with a trusted family member or friend.
• Providers must respect customer homes, privacy, and personal property.
• Both parties must maintain professional boundaries and avoid inappropriate conduct.

6. Child Protection and Vulnerable Persons

• Providers must never engage in inappropriate or harmful conduct with minors or vulnerable individuals.
• Parents/guardians must be present for services involving children.
• Any suspicion of child exploitation, abuse, or harassment will result in immediate suspension and reporting to authorities.

7. Prohibited Activities

The following activities are strictly prohibited on ServeBeez:

• Fraudulent activities, fake profiles, or misrepresentation.
• Offering or requesting illegal, harmful, or dangerous services.
• Harassment, threats, discrimination, or abusive language.
• Soliciting transactions outside ServeBeez.
• Sharing or requesting personal, financial, or sensitive data beyond what is necessary for the service.
• Misuse of the platform to spread harmful or malicious content.

Violations may lead to account suspension, removal, or permanent banning.

8. ServeBeez Strike System

To uphold quality, accountability, and fairness across the platform, ServeBeez implements a point-based strike system for all Providers. This system ensures that customers receive reliable service while Providers are encouraged to maintain high professional standards.

8.1 Strike Levels

All Providers are subject to Strike Levels, which determine their account status based on the total number of accumulated points:

• Safe Zone (< 30 Points)

  1. Providers are in good standing.
  2. May continue accepting and completing bookings without restrictions.
  3. ServeBeez may issue reminders or best-practice guidelines to encourage continued compliance.

• Warning Zone (30 – 89 Points)

  1. The Provider’s account will be temporarily suspended.

  2. Suspension remains in effect until:

     1. An investigation is completed; or
     2. The Provider successfully completes mandatory retraining or corrective measures.

  3. During suspension, the Provider cannot accept or perform bookings.
  4. Multiple suspensions within a twelve (12) month period may accelerate escalation to the Critical Zone.

• Critical Zone (90 – 100 Points)

  1. The Provider’s account will be permanently banned from ServeBeez.
  2. All active and upcoming bookings will be canceled, and customers refunded per ServeBeez policies.
  3. Providers may file an appeal within fifteen (15) days of termination, but ServeBeez reserves sole discretion in rendering the final decision.

⚖️ ServeBeez reserves the right to escalate a Provider directly to the Warning or Critical Zone if a violation is deemed severe, fraudulent, or harmful to customers or the platform.

8.2 How Points Are Assigned

Violations are categorized based on their impact on customers and platform integrity. Points may vary depending on severity and recurrence.

⚖️ ServeBeez reserves the right to adjust strike points depending on the severity, frequency, and nature of the violation.

8.3 Strike Points After Suspension

• Strike points are cumulative and remain on the Provider’s record even after suspension or retraining.

• Points will only expire after twelve (12) months from the date they were issued, provided no new violations occur during that period.

• Any additional violations during or after suspension will be added to the existing total, which may escalate the account to a higher Strike Level.

• ServeBeez may, at its discretion, reduce or reset points if the Provider demonstrates consistent compliance and improved performance following retraining or corrective measures.

8.4 Points Expiry & Reset Policy

• Expiry Period: Strike points automatically expire after twelve (12) months from the date they were issued.
• Clean Slate Reset: Providers who maintain good standing (no violations) for twelve (12) consecutive months will have their total strike points reset to zero (0).
• Partial Expiry: If only some points reach the twelve (12) month threshold, only those points will expire, while remaining points continue to apply.
• Recurrent Violations: Providers who habitually accumulate strikes, even after prior points have expired, may face stricter reviews, longer suspensions, or immediate bans at ServeBeez’s discretion.
• Exceptional Performance: ServeBeez may reduce or remove certain points earlier than the expiry period in recognition of consistent excellence, professionalism, and positive customer feedback.

9. Reporting and Dispute Resolution

• Use the in-app reporting tool or contact support@servebeez.com for suspicious activity, misconduct, or violations.
• Report attempts to transact outside the app immediately.
• ServeBeez investigates all reports fairly and takes appropriate actions, which may include warnings, suspensions, or legal escalation.

For disputes, ServeBeez offers mediation and resolution mechanisms (see Terms of Service).

10. Platform Monitoring and Security Alerts

• ServeBeez actively monitors activities to detect suspicious or fraudulent behavior.
• Security alerts and updates may be sent via app notifications or official ServeBeez emails.
• Always confirm that communications claiming to be from ServeBeez are from official channels.

11. Shared Responsibility

While ServeBeez provides safety measures and monitoring, safety is a shared responsibility. Users must:

• While ServeBeez provides safety measures and monitoring, safety is a shared responsibility. Users must:
• Exercise judgment and caution in all interactions.
• Follow these safety guidelines.
• Immediately report concerns for the benefit of the entire community.

12. Disclaimer

ServeBeez takes every precaution to ensure safety but cannot guarantee risk-free interactions. We disclaim liability for activities, communications, or transactions conducted outside the platform.

13. Together, Let’s Build a Safer Community

By continuing to use ServeBeez, you commit to helping build a safe, respectful, and professional environment for all.

ServeBeez
support@servebeez.com