ServeBeez Terms of Service

Last Updated & Effective Date: October 8, 2025

Group Email: support@servebeez.com

Welcome to ServeBeez! These Terms of Service (the “Terms”) explain how you can use our app, website, and related services (together, the “Platform”). Please read them carefully. By signing up, booking a service, or otherwise using ServeBeez, you’re agreeing to these Terms and to our Privacy Policy. If you don’t agree, you shouldn’t use ServeBeez.

1. Who We Are

ServeBeez is a platform that connects people looking for services (“Users”) with skilled professionals and providers (“Providers”). We make it easy to book, manage, and pay for services in one place.

We don’t employ the Providers directly—they are independent contractors responsible for their own work. Our role is to make the connection, not to control how the services are delivered.

2. Who Can Use ServeBeez

You must be at least 18 years old and able to form a binding contract.

If you’re younger than 18, your parent or guardian must agree to these Terms and supervise your use of ServeBeez.

You’re responsible for keeping your account details (like your password) safe and making sure all the information you provide is accurate and up to date.

3. What You Agree To

When you use ServeBeez, you agree that you will:

• Use the Platform only for lawful purposes.

• Be respectful to Providers and other Users.

• Not provide false information, impersonate someone else, or misuse the Platform.

• Not attempt to damage, disrupt, or hack the app in any way.

If you’re a Provider, you also promise that:

• You have the proper skills, licenses, or permits (if required) to perform the services you offer.

• You’ll deliver services safely, responsibly, and in compliance with the law.

4. Features & Use of the Services

4.1 What ServeBeez Offers

ServeBeez lets you:

• Browse, search, and compare services offered in your area using filters like service type, price, availability, provider ratings, and special features.

• Book services either immediately or schedule them for a later date/time.

• View provider profiles, reviews, photos, and service details before booking.

• Use the ServeBeez Wallet or other supported payment methods to pay securely through the platform.

• Manage your bookings — see upcoming or past services, cancel or reschedule (where rules allow).

• For Providers: list services, set pricing, availability, define service terms, interact with customer inquiries, deliver services, and receive payments (after verification) through the Platform.

• Access support or dispute resolution via ServeBeez (for issues relating to your use of the Platform, bookings, payments, or provider performance).

4.2 Your Use of the Services

When you use the ServeBeez Platform, you agree to:

• Use all features responsibly and in accordance with these Terms and applicable laws/regulations.

• Ensure the information you provide (in search, profile, reviews, etc.) is accurate, complete, and up to date.

• Respect other Users and Providers; do not misuse or abuse the communication tools or feedback/rating system.

• Use payments and bookings only via ServeBeez unless you and your Provider explicitly agree otherwise.

• Not interfere with the Platform’s operations (no hacking, reverse engineering, introducing malware, etc.).

4.3 Independent Relationships & Risks

The relationship between ServeBeez, Providers, and Users is independent. ServeBeez is not the employer, agent, or partner of Providers.

You understand there are risks when engaging services (e.g., quality, safety, performance). You assume those risks and should use good judgment when selecting Providers.

5. Bookings and Payments

Once you confirm a booking, you agree to pay the quoted Charges(which may include service fees, priority fees, and applicable taxes).

Payments can be made through cash, credit/debit card, electronic payment gateways, or the ServeBeez Wallet.

If you use a card or e-wallet, ServeBeez may use third-party payment processors to handle the transaction securely.

Payments are generally non-refundable once a service has been delivered, unless otherwise provided in Section 7.2 (Refund and Cancellation Policy) or by ServeBeez on a case-by-case basis.

If you and the Provider agree to pay in cash, that transaction is strictly between you and the Provider. ServeBeez has no involvement or liability in such arrangements.

6. ServeBeez Wallet

You can top up your ServeBeez Wallet using available payment options.

Wallet credits are non-transferable, don’t earn interest, and usually cannot be converted back into cash.

Charges may be automatically deducted from your Wallet (see Section 5 and Section 7.1).

If your Wallet balance goes negative, you may not be able to use ServeBeez until it’s topped up.

If we detect fraud or misuse, ServeBeez reserves the right to suspend or remove Wallet credits (see also Section 7.5 and Section 13).

7. Cancellations and Refunds

This Payments Policy governs the payment processes, refunds, cancellations, and terms for users of ServeBeez.

7.1 Payment Schedule

• Providers will receive payments for completed bookings through the Platform’s gateways. Payouts may be held for 48 hours after service completion and extended up to 7 days if disputes are reported (see Section 7.4 for disputes).

• Customers may pay using e-wallets (GCash, Maya) or other accepted methods.

• ServeBeez charges Providers a commission which will be shown to the User upon booking, plus applicable processing fees.

7.2 Refund And Cancellation Policy

• Customer Cancellations:

  • 24 hours before service: Full refund (minus fees).
  • <24 hours before service: 50% refund; remainder to Provider.
  • No-show/after service start: No refund.

• Provider Cancellations:

  • Provider pays a cancellation fee; Customer receives full refund.
  • Repeated cancellations may add strikes (see ServeBeez Trust and Safety Guidelines Section 8).

• Refund Processing: Refunds apply only to platform payments and take 7–10 business days.

7.3 Dispute Resolution

• Users/Providers should first contact ServeBeez support

• If unresolved, disputes may escalate to ServeBeez management or external mediation (see also Section 16).

7.4 Fraud Prevention and Chargebacks

• Fraudulent activity may result in suspension (see Section 13) and legal action.

• Fraudulent chargebacks may result in liability for related costs.

8. Taxes

Providers are responsible for reporting and paying any taxes on their earnings.

Users are responsible for any taxes that may apply to their use of ServeBeez.

ServeBeez may withhold or deduct taxes if required by law.

9. Intellectual Property

Everything you see on ServeBeez—our logos, designs, software, and content—is owned by us or licensed to us. You can use ServeBeez for personal, non-commercial purposes, but you can’t copy, modify, or distribute our content without permission.

If you share feedback or suggestions with us, we may use it freely without any obligation to you.

10. Disclaimers

ServeBeez is provided “as is” and “as available.”

We do our best, but we don’t guarantee that the app will always be reliable, timely, or error-free.

We can’t guarantee the quality, safety, or legality of services from Providers. That risk stays with you.

11. Limitation of Liability

ServeBeez isn’t responsible for any indirect, incidental, or consequential damages (like lost profits or data).

If we are found liable, the most we’ll owe you is the amount of Charges you paid to ServeBeez in the last 30 days.

12. Indemnification

You agree to protect and hold ServeBeez harmless from any claims, damages, or expenses that result from:

• Your misuse of the Platform,

• Your violation of these Terms, or

• Your infringement of someone else’s rights.

13. Suspension and Termination

We may suspend or close your account immediately if you:

• Break these Terms,

• Engage in fraud or misuse, or

• Act in a way that could harm ServeBeez, our Users, or Providers.

Any obligations you had before suspension or termination (like payments owed under Section 5 or penalties under Section 7.2) will still apply.

14. Notices

We’ll communicate with you through email, SMS, in-app messages, or postings on the Platform. Please keep your contact details updated so you don’t miss important notices (see also Section 7.6).

15. Assignment

You can’t transfer your account or these Terms to anyone else without our permission. ServeBeez may transfer or assign our rights and obligations without notifying you.

16. Disputes and Governing Law

16.1 Good Faith Negotiations

If there’s a disagreement or dispute related to ServeBeez or these Terms, both you and ServeBeez agree to first try to resolve it through open and honest discussions within 30 days (see also Section 7.3).

16.2 Mediation

If unresolved, mediation will be handled by a registered legal counsel recognized by the Supreme Court of the Philippines and the IBP, chosen by both sides.

• Mediation may be conducted in English or Filipino.

• The costs of mediation will be shared equally, unless both sides agree otherwise or the mediator decides differently.

16.3 Arbitration

If mediation fails within 60 days, disputes go to binding arbitration under PDRCI rules.

16.4 Location

Mediation/arbitration will be held in Metro Manila, unless agreed otherwise.

16.5 Governing Law

These Terms are governed by the laws of the Republic of the Philippines

17. Other Legal Stuff

• Severability: If part of these Terms is invalid, the rest remains valid.

• No Waiver: If we don’t enforce a part of these Terms right away, it doesn’t mean we’ve waived our rights.

• These Terms, together with our Privacy Policy, the Payments, Refunds & Cancellation Policy in Section 7, the Trust and Safety Guidelines, the Cookie Policy, and all other ServeBeez legal policies (as amended from time to time), form the entire agreement between you and ServeBeez.

• They supersede all prior or contemporaneous communications, understandings, or agreements (whether oral or written) regarding your use of the Platform.